Products: 1 - 2 of 2
Products Per Page
Product View Style
Coaching Skills Activity Pack, The
18 tried and tested practical activities for boosting performance
This pack has ready-to-run ideas and truly practical exercises to make coaching relevant and immediately appealing to managers. Here are fresh approaches to essential coaching skills. Develop skilful questioning techniques; demonstrate the GROW sequence; show that using simple coaching strategies is... read more
Selling Through Customer Service
Discover how excellent customer service leads to better sales
With these 19 activities you can get people to really enjoy selling - even if they don't think it's part of their job. All too often, customer-facing staff fail to make that vital link between their skills and increased sales. This pack shows them how to do it.Whether your customer service staff wor... read more
